Free UK delivery over £150
Free returns within 30 days
Studio Black is in
Cut and sewn in Portugal and Italy
Help
Delivery, returns, sizing, care and payment. Anything else, write to hello@ourlet.example.
Delivery rates
Orders leave the studio within two working days. Duties and taxes outside the UK are paid at checkout, so nothing is added on arrival.
Destination
Delivery time
Cost
UK standard
2 to 4 working days
£4.95, free over £150
UK next day
Order by 13:00
£9.95
Europe
3 to 6 working days
£12, free over £250
US and Canada
4 to 8 working days
£18
Rest of world
5 to 10 working days
£22
Orders and delivery
UK orders arrive in two to four working days. Europe takes three to six, the US and Canada four to eight, the rest of the world five to ten.
UK orders arrive in two to four working days. Europe takes three to six, the US and Canada four to eight, the rest of the world five to ten.
UK orders arrive in two to four working days. Europe takes three to six, the US and Canada four to eight, the rest of the world five to ten.
Yes, to more than forty countries. Duties and taxes are paid at checkout, so nothing is added on arrival.
Yes, to more than forty countries. Duties and taxes are paid at checkout, so nothing is added on arrival.
Yes, to more than forty countries. Duties and taxes are paid at checkout, so nothing is added on arrival.
We email a tracking link as soon as your parcel leaves the studio, usually within two working days.
We email a tracking link as soon as your parcel leaves the studio, usually within two working days.
We email a tracking link as soon as your parcel leaves the studio, usually within two working days.
Write to us within two hours of ordering and we will change or cancel it. After that the parcel is usually packed.
Write to us within two hours of ordering and we will change or cancel it. After that the parcel is usually packed.
Write to us within two hours of ordering and we will change or cancel it. After that the parcel is usually packed.
Returns and exchanges
Send unworn pieces back within 30 days of delivery for a full refund. Tags must still be attached.
Send unworn pieces back within 30 days of delivery for a full refund. Tags must still be attached.
Send unworn pieces back within 30 days of delivery for a full refund. Tags must still be attached.
Email hello@ourlet.example with your order number. We reply with a prepaid label for UK returns and instructions for everywhere else.
Email hello@ourlet.example with your order number. We reply with a prepaid label for UK returns and instructions for everywhere else.
Email hello@ourlet.example with your order number. We reply with a prepaid label for UK returns and instructions for everywhere else.
Yes. Tell us the size you want when you start the return and we hold it while your piece travels back.
Yes. Tell us the size you want when you start the return and we hold it while your piece travels back.
Yes. Tell us the size you want when you start the return and we hold it while your piece travels back.
Within five working days of your return reaching us, paid to the original payment method.
Within five working days of your return reaching us, paid to the original payment method.
Within five working days of your return reaching us, paid to the original payment method.
Sizing and fit
Tailoring is cut with room through the shoulder. If you are between sizes, take the smaller one.
Tailoring is cut with room through the shoulder. If you are between sizes, take the smaller one.
Tailoring is cut with room through the shoulder. If you are between sizes, take the smaller one.
Write to us with the piece and size and we will measure it by hand the same day.
Write to us with the piece and size and we will measure it by hand the same day.
Write to us with the piece and size and we will measure it by hand the same day.
Every chart, from clothing to rings, is on the Sizes and care page, with notes on how to measure.
Every chart, from clothing to rings, is on the Sizes and care page, with notes on how to measure.
Every chart, from clothing to rings, is on the Sizes and care page, with notes on how to measure.
Trousers and sleeves can be shortened before dispatch for £25. Add a note at checkout with the length you need.
Trousers and sleeves can be shortened before dispatch for £25. Add a note at checkout with the length you need.
Trousers and sleeves can be shortened before dispatch for £25. Add a note at checkout with the length you need.
Care and repairs
Air it between wears, brush it down and dry clean only when needed. Knitwear can be hand washed cold and dried flat.
Air it between wears, brush it down and dry clean only when needed. Knitwear can be hand washed cold and dried flat.
Air it between wears, brush it down and dry clean only when needed. Knitwear can be hand washed cold and dried flat.
Wipe it with a dry cloth, keep it away from direct heat and treat it with a neutral conditioner twice a year.
Wipe it with a dry cloth, keep it away from direct heat and treat it with a neutral conditioner twice a year.
Wipe it with a dry cloth, keep it away from direct heat and treat it with a neutral conditioner twice a year.
Yes, for as long as you own them. Loose buttons and seams are fixed free in the first year.
Yes, for as long as you own them. Loose buttons and seams are fixed free in the first year.
Yes, for as long as you own them. Loose buttons and seams are fixed free in the first year.
In small family workshops in Porto and Prato that we visit every season.
In small family workshops in Porto and Prato that we visit every season.
In small family workshops in Porto and Prato that we visit every season.
Payment
All major cards, Apple Pay and Google Pay through a secure checkout.
All major cards, Apple Pay and Google Pay through a secure checkout.
All major cards, Apple Pay and Google Pay through a secure checkout.
Prices are in pounds sterling. Your bank converts the total if you pay in another currency.
Prices are in pounds sterling. Your bank converts the total if you pay in another currency.
Prices are in pounds sterling. Your bank converts the total if you pay in another currency.
Digital gift cards from £50 to £500, sent by email on the date you choose.
Digital gift cards from £50 to £500, sent by email on the date you choose.
Digital gift cards from £50 to £500, sent by email on the date you choose.
Card details are handled by our payment provider and never stored by us.
Card details are handled by our payment provider and never stored by us.
Card details are handled by our payment provider and never stored by us.
Still stuck?
Still stuck?
We answer every message within one working day, Monday to Friday.
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